Store Policy

I first want to say thank you soooo much for wanting to buy my art. Every purchase supports me as an independent artist and I am incredibly grateful for that. YOU DA BEST. 

Second, If you are looking to purchase some of my merch, you may have some questions. So here's some info below that may help. If your question isn't answer below, please feel free to contact me directly.

 

SHIPPING 

Do you ship internationally?

Yes! However, do to the Covid pandemic, we are unable to ship to the following countries: 

American Samoa, Angola, Azerbaijan, the Bahamas, Bermuda, Bolivia, Botswana, Brunei, Cambodia, Cameroon, Cayman Islands, Chad, Cook Islands, Cuba, Curacao, Dominica, Dem. Rep. Of Congo, Dominican Republic, Ecuador, Fiji, French Guiana, French Polynesia, Gambia, Guyana, Haiti, Honduras, Iraq, Ivory Coast, Jamaica, Jordan, Kiribati, Kosovo, Kyrgyzstan, Laos, Liberia, Libya, Madagascar, Malawi,  Mauritania, Mauritius, Mongolia, Myanmar, Panama, Papua New Guinea, Rep. Of Congo, Rwanda, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sudan, Syria, Tajikistan, Tanzania, Timor-Leste, Tonga, Turkmenistan, Turks and Caicos Islands, Uganda, Uzbekistan, Vanuatu, Venezuela, Yemen, Zimbabwe.

How long will it take to ship my order?

Currently, there are some shipping delays due to the Covid pandemic. However, here is what can generally be expected for shipping: 

  • US orders: 7-10 business days

  • International orders: 15-25 business days

  • Canada order: 25-30 business days

Will all my items come at once? 

Not necessarily. If you ordered more than one item, they may be shipped out at different times. This is normal : ) 

Will I receive a tracking number? 

Yes! Once you have placed your order, you will be emailed a receipt. Then, once your order has been fulfilled, you will receive another email with your tracking number.  

Can I return an item? 

Unless the item has been damaged or was lost in the mail, I do not offer refunds. Each item is produced per order, so allowing returns would be very hard on my small biz.

What if my item arrives damaged?

Please contact me asap! We will get you a new item if you contact me within 2 weeks of receiving your order. 

What if my item never arrives? 

If you received a confirmation email and all your information was input correctly but you still did not receive your order, please contact me asap so that we can get you your items : ) Robinelayn@gmail.com

 

If you have any other questions, please contact me. Cheers!